How should staff respond to a customer appearing intoxicated who tries to order more drinks?

Refusing service to a customer who appears intoxicated is essential for both the safety of the individual and the responsible management of the establishment. Serving additional drinks can lead to further intoxication, increasing the risk of accidents, injuries, and disruptive behavior. By refusing service, staff demonstrate a commitment to responsible alcohol service, which is often mandated by law and regulations in many jurisdictions.

Moreover, offering assistance, such as calling for a ride home or providing water, helps ensure that the individual can get home safely. This approach reflects both a caring attitude towards the customer’s well-being and adherence to the establishment’s policies regarding alcohol service. In contrast, other responses may either encourage inappropriate behavior, fail to address the situation properly, or disregard the potential risks involved.