If an incident occurs, like a fight in a bar, what should a server do?

When an incident occurs, such as a fight in a bar, recording the details in an incident log is a crucial action to take. An incident log serves as an official record that documents the events as they unfold, including the date, time, location, individuals involved, and a detailed account of what happened. This information is vital for several reasons.

First, it provides a clear and objective narrative of the incident, which can be beneficial for any follow-up actions, whether it's internal investigations or discussions with law enforcement. Having a written record helps ensure accuracy and consistency over time, reducing the risk of miscommunication or memory lapses among staff.

Second, maintaining an incident log can help a bar or establishment identify patterns in events that may indicate a need for improved safety measures or staff training. Additionally, in case of legal implications or insurance claims arising from the incident, this documentation can serve as evidence.

While it is important to assess the situation and prioritize the safety of patrons and staff, documenting incidents carries lasting significance for the establishment's operations and accountability.