If you must refuse to serve a drunk patron, how should you approach the situation?

Being courteous but firm is the most effective approach when refusing service to a drunk patron. This method maintains a respectful tone, which is essential in de-escalating a potentially volatile situation. By remaining polite, you demonstrate that you are taking their feelings into consideration, which can help to minimize frustration or embarrassment they may feel from being denied service. At the same time, being firm is critical to ensure that the message is clear: serving someone who is intoxicated is not permissible due to safety and legal concerns.

Approaching the situation in this manner helps to uphold the establishment's policies and responsibilities, promoting a safe and enjoyable environment for all patrons. This method contrasts starkly with the other approaches, which might lead to increased tension or unsafe situations. Ignoring the patron only avoids the problem temporarily, while preparing for an argument could escalate the situation unnecessarily. Calling security immediately may be inappropriate unless the situation becomes threatening, as it may heighten the patron's sense of embarrassment or aggression. Therefore, being courteous but firm strikes the right balance between professionalism and ensuring safety.