Under what circumstances can you refuse service to a customer?

Refusing service to a patron who is intoxicated is aligned with both legal and ethical responsibilities within the hospitality industry. Many jurisdictions have laws known as "dram shop laws" that require establishments to not serve alcohol to patrons who are visibly intoxicated. This is to promote safety both for the individual customer and for others, as serving a customer who is impaired can lead to dangerous situations, including drunk driving or other harmful incidents.

Additionally, it is part of the establishment's duty of care to ensure a safe environment for all guests. Bartenders and servers must be trained to recognize signs of intoxication and take appropriate action, which may include stopping further alcohol service and offering alternatives like food or non-alcoholic drinks. This practice not only helps in complying with legal obligations but also reflects a commitment to responsible service and customer well-being.

In contrast, refusing service based on a customer being quiet, a bartender feeling tired, or the restaurant opening late do not constitute valid reasons to deny service under typical operational and ethical standards. These reasons lack the necessary justification related to safety and responsibility that is pivotal when serving alcohol.