What should you do if a patron named Victor has caused an issue that leads to a refusal of service?

Completing a record of the incident is essential for several reasons. Documenting the situation helps create an official account of what occurred, which can be vital for future reference. This record can serve as evidence if the incident escalates further, ensuring that the staff and management have accurate details regarding the behavior and the context around the refusal of service. Additionally, proper documentation can help identify patterns of behavior if similar situations arise in the future, allowing staff to address issues more effectively and enhance overall patron management strategies.

Maintaining a detailed record not only provides protection for the establishment but also aids in the development of protocols that ensure the safety and well-being of all patrons and staff. This practice aligns with best practices in customer service and conflict resolution, supporting fair and consistent handling of such incidents.