What should you do if a patron becomes belligerent after being refused service?

Calmly explaining company policy is the most effective response to a patron who becomes belligerent after being refused service. This approach not only provides clarity about the reasoning behind the refusal but also demonstrates a professional and composed demeanor. By communicating the company's policies in a respectful manner, you can often de-escalate a tense situation and help the patron understand the rationale behind the decision. It shows that the situation is being handled according to established guidelines, rather than as a personal affront to the patron, which may help to diffuse their anger.

In contrast, some other responses may not address the issue adequately. Ignoring the patron could escalate the situation further, as they might feel dismissed or unheard, leading to greater frustration. Calling the police should be reserved for situations where there is an immediate threat to safety, not as an initial response to a belligerent patron. Offering water, while seemingly a kind gesture, may not effectively resolve the patron's agitation and could be misconstrued as minimizing their feelings. Thus, calmly explaining the company policy remains the most appropriate and proactive response.